Creating a Developer Community

Tribal Knowledge

Stop Losing Your Company’s Tribal Knowledge

“I spent all my time hiring her when we first started and now she’s leaving?!? I can’t believe that!” Jody was understandably upset. We had…

The Meaning of Developer Personas

What happens when you get a couple of dev relations folks together to talk about audience segmentation and developer personas? A spirited podcast discussion on…

Increase online Community engagement

5 Best Practices of Online Communities

We work with online developer communities and their implementation across a variety of clients. Here are a few best practices for engaging developers in your community.

Blue Brick Wall

3 Steps to Improving Developer Support & Engagement

Developers are problem solvers – and overachievers — so when they run across a technical issue, they won’t submit a ticket until they first try…

Community Series

Building a Developer Community

You already understand the importance of developers and creating a strong developer community. For me, nothing makes the critical role of developers more clear then…

Gamification

How Gamification Increases Developer Community Engagement  

To build a successful developer community, you need your target users to engage, contribute proactively, and create a meaningful dialogue that builds an online entity…

pattern Dash Dot

5 Tips From a Community Engagement Expert

Community engagement doesn’t happen overnight.

Community

A Video for (Almost) Every AnswerHub Community Platform Feature

Are you exploring community platform options? And would you rather understand something by viewing a video? You’re not alone. We’ve heard you. Over the last…

Making the Case Deflection Dream Come True

Here’s the dream. Your support team wants software that enables case deflection and improves customer satisfaction. Devs want quick, thorough, and accurate answers without having…

Top 10 Challenges of Knowledge Sharing

It seems pretty straightforward. You need information repositories to help your customers use your products, to avoid calls and tickets and frustration. It’s the knowledge…

Questions to Ask Before Selecting Your Developer Community Solution

Here’s a statistic we often quote for good reason: Ninety-two percent of developers expect companies to provide an online developer community (Evans Data Corp. –…

Crowd from overhead

An Insider’s Look at Starting a Developer Community

Once a kind of counter-culture alternative to the commercial dominance of Microsoft, the open source movement has spread rapidly beyond its initial roots. Few now…